100 Day Return PolicyCustomer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders / Updating Account Information
- Shipping & Delivery
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We recognise that life is so much better when everything is simple and what you see is what you get. This is why after a year of being open and running standard shipping charges we have decided to reward everyone who uses our site within the United Kingdom with free shipping.
Once you have ordered a product from us our main priority is getting the product to you as quickly as possible. Unless otherwise noted you can expect all standard free shipping orders to be with you with 4-5 business days, however many times you will receive your order before this as our extremely fast and efficient team like to have all orders dispatched within 24 hours.
Cant wait?
If you just cannot wait for your product then we do offer an option to fast track your order and to get your couriers service upgraded to 24 hour delivery. Options for this are available in the shipping section of the shopping cart and are charged in relation to the weight and size of your order.
- Privacy & Security
- We fully respect the privacy of all our customers, we will never loan / rent / sell any of your personal details onto other companies. For payments we use PayPal which is renowned as being one of the safest methods of sending money available on the web. PayPal has over 100 million member accounts in 190 countries and regions. The biggest advantage of using PayPal, is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. So therefore none of your payment details get through to us we simply receive the money from you via PayPal.
- Returns & Replacements
- We currently opperate a massive 100 day returns policy. Returning a product to us could not be easier. Please read our returns page for terms and conditions.
- Ordering
- To order a product from our site simply add the product you want to you shopping cart and from the shopping cart screen guide yourself through the checkout. If you have any problems or would rather order over the phone then please call us on 0845 388 3021 where a member of staff will be happy to assist you.
- Payment Options
- All payments are taken through PayPal or you can make payments with our staff on the telephone by calling 0845 388 3021; PayPal has over 100 million member accounts in 190 countries and regions. The biggest advantage of using PayPal, is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. So therefore none of your payment details get through to us we simply receive the money from you via PayPal.
- Viewing Orders / Updating Account Information
- You can view your past and present orders by simply logging into your account and using the "My Orders" link in the left navigation which will appear upon logging into our site.From here you can also update your info by using the "Account Information" link.
